Quick Changeover for Improved Service by Rob van Stekelenborg | Dumontis.com | TLS - TOC, Lean & Six Sigma | Scoop.it

People, not working in manufacturing, often tell me they don’t think this Lean “stuff” is applicable to their service context. [...] I am thinking of vessel turnaround times in a port, truck turnaround times at a warehouse, airplane turnaround at an airport, a visit to the outpatient department, [...] they all share the same challenge. Namely, to ensure the shortest, reliable time span in order not to waste any of the (internal) client’s valuable time. So why not use quick changeover principles in reducing these turnaround times?


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