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Vaccine Distribution Needs Shot in the Arm. Posted by Kristen Cox | Jan 22, 2021 | Feature Stories in utpolunderground.com
The Mindset—Policy vs Operations
There are four operational principles governments should apply to improve their performance.
Principle One : Think Like a Firefighter, Build in Buffer Capacity
Firefighters have a lot to teach us about how to plan for unforeseen spikes in our work. For instance, firefighters do not actually fight fires every minute of every shift—in other words, they do not “keep busy.” Rather, we pay them to be available and ready to go as soon as a fire starts. We should have roles just like that.
Principle Two : Get to the Fire Quickly, Speed is a Big Part of the Solution
Principle Three : Bring Enough Water to Put Out the Fire, The Significant Role of Dosage
Principle Four : We Need Signals to Tell Us When to Act, Not Just Reports that Tell Us How We Did
Conclusion
We can create innovative, powerful solutions when we apply this sequence of simple-yet-profound principles: Look for the areas in our operation where we need to have a “firefighter” mindset to build buffer capacity proactively ; Work on how quickly we can “get to the fire” and respond to the needs of our customers ; When we arrive, make sure we’re prepared with enough dosage to “put out the fire” and produce the results our customers are counting on ; Ensure we’re looking forward to the road ahead, not fixated on the rearview mirror—especially when we have our foot on the gas. In other words, build clear signals into systems that tell us when to take action, not just rely on lag measures.
We don't usually publish posts dealing with current affairs. This exception is because it is essentially a TOC thinking based article written by THE leading expert in TOC applied to governments and administration: Kris / Kristen Cox.